Help & FAQ

Ascend uses daily check-ins, habit tracking, an AI coach, and community support to help you break free from porn and compulsive sexual behavior. Track your streak, complete daily habits, and use the Panic Button when urges hit.

The Panic Button is your emergency tool for high-urge moments. It guides you through a breathing exercise to calm your nervous system, then offers options like talking to the AI coach or posting in the community.

Your streak counts consecutive clean days. It starts when you create your account and resets if you log a relapse. Your "total clean days" count never resets — it represents your lifetime progress.

Go to Settings → Manage Subscription, or open your device's Settings → Apple ID → Subscriptions → Ascend. You can cancel anytime and keep access until your current period ends.

Yes! The annual plan includes a 3-day free trial. You won't be charged until the trial ends, and you can cancel anytime before that.

Refunds are handled by Apple (iOS) or Google (Android). Visit Apple's refund page or Google Play's refund page to request one.

Absolutely. Your check-in data, journal entries, and AI coach conversations are stored securely and never shared with third parties. Community posts use display names you choose — never your real name or email.

Yes. Contact us at team@ascend-now.app and we'll delete all your data within 30 days. See our Privacy Policy for details.

The AI Coach provides personalized guidance based on your recovery stage. Ask it questions about urges, triggers, habits, or anything related to your recovery journey. It's available 24/7 and conversations are completely private.

Create a private group and share the invite code with friends. Group members can chat, see each other's streaks, and hold each other accountable. Only group members can see group content.

The Ascent System™ maps your journey through 9 science-backed levels — from Awakening (Day 0-2) to Ascended (Day 365+). Each level represents a real stage of neural recovery with specific milestones and tips.

Try closing and reopening the app. If the issue persists, check your internet connection. The app needs a connection for check-ins, the AI coach, and community features.

Streaks are based on your local timezone. If you check in late at night, make sure it registers for the correct day. If you believe there's an error, contact us at team@ascend-now.app.